Refund Policy

30-day money-back guarantee

If you’re not happy with your purchase, contact us within 30 days of delivery at support@luminocase.com with your order number. We’ll explain the next steps and, where a return is needed, send you the return address.

Conditions

Items should be returned in the condition you received them, with the original packaging where possible. Return shipping costs are paid by the customer unless the item is defective or we sent the wrong item.

Refunds

Once your return is received and inspected (or, for defective items, once we have confirmed the issue), your refund is issued to the original payment method. Depending on your bank, it can take 5–10 business days to appear.

Damaged or wrong items

If your item arrives damaged or isn’t what you ordered, email us a photo within 7 days of delivery and we’ll send a free replacement or a full refund.