Shipping Policy

Free shipping worldwide

Every order ships free, wherever you are in the world. There is no minimum order value.

Processing and delivery times

Orders are processed within 1–3 business days. After that, delivery usually takes 7–14 days, depending on your country. Delivery times are estimates and can be longer during holidays, customs checks or carrier delays.

Tracking

As soon as your order ships you’ll receive an email with a tracking number. If you haven’t received it within 5 business days of ordering, contact us at support@luminocase.com.

Lost or damaged packages

If your package arrives damaged or tracking shows no progress for 30 days, email us with your order number and we’ll send a replacement or a refund.